There can be many reasons why value received falls short of expectations. Among the most common are:

• Vendors hype their software, and buyers want to believe the hype
• The “simplicity” of design and development promised turns out to be more complex than expected, increasing both the time and resources required
• User requirements changed, or were not understood from the start
• KPIs, metrics and measures don’t resonate with the users
• The user interface is too cumbersome or complicated
• Users want changes to the original implementation, and change is too slow in coming
• There is no formal implementation strategy, plan or support

Whatever the reason or the cause, there is still an opportunity to realize the value and benefits of your scorecard/dashboard software. Equally important, there remains the chance to demonstrate to the rest of the organization that scorecards/dashboards are a valuable tool for management.

TAC’s affordable, fixed-price Scorecard and Dashboard Rapid Review Assessment will quickly reveal the underlying reasons why your scorecards/dashboards are underutilized or not being integrated into your own or other parts of the organization. Within just a few days we’ll be able to show you exactly where the problems reside, and make concrete, implementable recommendations on how to resolve them.

Description

The Scorecard and Dashboard Rapid Review Assessment offers a fast and efficient assessment, analysis and recommendations regarding your current scorecard/dashboard implementation. The service provides:

• An assessment and evaluation of the current scorecard/dashboard solution regarding:
  • Capabilities within the context of your organization’s requirements
  • Alignment to business drivers and critical success factors
  • Applicability of KPIs, metrics and measures to user requirements
• A gap analysis comparing the current scorecard/dashboard solution to best practices
• Specific recommendations for improving the scorecard/dashboard and making it an asset to the organization

Our Experts have extensive experience in helping organizations achieve the maximum value and benefits of their scorecard/dashboard investment. We have assisted our clients in developing and implementing scorecards/dashboards which enable them to monitor and measure performance and the organization’s progress toward personnel and/or business improvement.

We team with our clients to ensure that the assessment is aligned with their goals, objectives and business requirements. We will also will train your team in the process of scorecard/dashboard development. We believe this is an important part of the engagement because you and your team will be implementing the recommendations. You will also be responsible for future changes as user requirements evolve and more scorecards/dashboards are required. Our recommendations are not simply a report, but include a well-defined process that positively impacts and positions how scorecards/dashboards deliver continuous and measureable value to the business.

Deliverables

Standard

This service offering delivers the following results for one business unit (e.g., finance, logistics, sales, marketing, IT):

• An assessment and evaluation of the current scorecard/dashboard and its related application production support system
• A gap analysis comparing the current scorecard/dashboard solution to best practices
• Recommendations for improvement of the scorecard/dashboard

Our Experts will deliver a detailed report that includes the above deliverables, and present the findings to our client’s management.

Work effort may be conducted on-site or off-site as follows:

• Work effort is limited to two days for data gathering and assessment and one day for presenting findings in an interactive session.
• TAC assumes client has the necessary information readily available, and will send to TAC within two business days upon request.
• TAC will deliver findings and recommendations within seven business days after receipt of all information/data from the client, and present the findings as requested by the client.

Optional

• Expansion of the assessment, analysis and recommendations to include more than one business unit
• Ease-of-use assessment of the scorecard/dashboard user interface, including navigation, layout effectiveness, graphics and help information capabilities
• Evaluation of the data integration and update process
• Implementation strategy, planning and support

In addition to the Scorecard and Dashboard Rapid Review Assessment, TAC offers a full range of performance management services. This includes the development and implementation of a performance management or measurement systems, development of high-value key performance indicators (KPIs), and design, development, implementation and operation of performance scorecards/ dashboards.

Target Audience

C-level executives, IT management, and other managers responsible for IT strategy and core infrastructure systems across the enterprise. This assessment will enable them to be assured that their scorecard/dashboard investment provides the expected benefits and value.

About TAC (The Advisory Council)

Celebrating its tenth anniversary, The Advisory Council (TAC) brings its unique Expertise-as-a-Service^® (EaaS™), the next logical step in the XaaS revolution, to the enterprise. The EaaS solution-delivery model gives clients access to TAC’s wide array of services, tools and workshops designed to help CIOs and IT managers reduce costs, improve productivity, and increase the status of IT in the boardroom. The EaaS mission is to provide first-hand, actionable information, advice, and expertise in the context of your specific IT organization. The TAC Expert Network provides clients on-demand access to one of the world’s largest vetted networks of practicing IT experts. With hundreds of CIOs, authors, patent holders, thought leaders, and independent consultants, TAC delivers the right answer to your question in the right context, “right now.”